Terms of Service

1. Agreement to these terms

By creating an account or using Ora, you agree to these terms. If you use Ora on behalf of a business, you represent that you have authority to bind that business to these terms.

2. What Ora is

Ora is a business-management service for sales, inventory, staff access, approvals, reports, and related workflows. It is designed to work offline and sync changes when connectivity returns.

3. Accounts and access

• You are responsible for keeping your account credentials secure.
• You are responsible for granting, reviewing, and removing staff access.
• Owner, manager, staff, and kitchen permissions are controlled by the access model inside Ora.
• You are responsible for actions taken under your account, including actions by invited users.

4. Business data

You retain ownership of the business data you enter into Ora. You grant us the limited rights needed to host, store, process, sync, back up, transmit, and display that data so we can provide the service.

Because Ora supports offline use, data may be stored locally on your device before it syncs to the cloud.

5. Payments and third-party services

Ora may initiate M-Pesa STK push payments and use third-party services to authenticate accounts, store data, host updates, and deliver related infrastructure. Those third-party services are subject to their own terms and policies.

You are responsible for complying with applicable laws, payment rules, and commercial obligations that apply to your business.

6. Product scope and limitations

• Certain features may be in early access or roadmap status and may change before general availability.
• Ora does not currently provide multi-branch shared inventory, prescription workflows, PPB compliance, table management, order modifiers, or KRA TIMS e-invoicing unless expressly stated otherwise in the product.
• Feature availability may differ by vertical, device type, or release channel.

7. Acceptable use

• Do not misuse the service, attempt unauthorized access, or interfere with the operation of Ora.
• Do not use Ora to violate law, infringe rights, or submit false, unlawful, or harmful data.
• Do not share access in a way that defeats role-based controls or account separation.

8. Suspension and termination

We may suspend or terminate access if required by law, for security reasons, for abuse, or for material breach of these terms. You may stop using Ora at any time, subject to your own data-export and retention responsibilities.

9. Warranty disclaimer

Ora is provided on an "as is" and "as available" basis to the extent permitted by law. We do not guarantee uninterrupted service, error-free operation, or that every business scenario will be supported.

10. Limitation of liability

To the maximum extent permitted by law, Ora and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.

11. Changes to the service and these terms

We may update the service and these terms from time to time. Continued use after changes take effect means you accept the updated terms.

12. Contact

For questions about these terms, contact the Ora team atora.appsupport@gmail.com.