FAQ

Questions owners ask before switching

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Does Ora work without internet?

Yes. Sales, stock changes, suppliers and expenses are saved on your device first, so checkout never waits for a connection. Everything syncs on its own when the signal comes back.

Can my customers pay with M-Pesa?

Yes. Ora sends an M-Pesa prompt straight to the customer's phone from checkout. Add your business's own M-Pesa details once in your store settings and request activation to take payments on your own till.

Do I need to buy a POS machine, scanner or printer?

No. Ora runs on the phone or computer you already have. You can scan barcodes with the phone's camera, and receipt printing is optional. A sale never depends on a printer.

Can my staff use Ora without seeing everything?

Yes. Give each person a role (Owner, Manager, Staff or Kitchen) and choose exactly what they can do, like adjusting prices or seeing reports. Stock adjustments need a reason and your approval before anything changes.

Can I use it on my phone and my computer?

Yes, with the same account and login. Desktop apps for macOS and Windows are available to download now, and the Android app is on Google Play. The iPhone and iPad app is in early access, so apply and we'll get you set up.

I run more than one business. Does Ora handle that?

Yes. On the Pro plan you can manage several businesses from one account and switch between them. Each business keeps its own stock and records. Ora doesn't share stock between branches of one business yet.

Is Ora ready for pharmacies and restaurants?

Both are in early access. Pharmacies get batch, lot and expiry tracking, with older stock sold first. Restaurants get a kitchen display, dishes linked to their ingredients so stock deducts automatically, and a kitchen-only staff role. Prescription workflows, table management and KRA TIMS receipts aren't built yet.

What does Ora cost?

There are three plans: Starter, Growth and Pro. You see the current price in the app before you pay, monthly or yearly. Without a plan you can still ring up to 10 sales a day.

Can I get my data out?

Yes. On Growth and Pro you can export your orders and inventory to a spreadsheet at any time.

Who can see my sales?

Only the people you add to your business, with the permissions you give them. Each business's records are kept separate from every other business on Ora.